Common questions about Axia Telecom and our services. Can't find what you're looking for? Get in touch.
Axia Telecom is the connectivity and communications brand of Axia Computer Systems Ltd, a Watford-based UK IT partner trading since 1994. Same engineers, same helpdesk, same accreditations.
Axia House, 3D Regal Way, Watford, Hertfordshire WD24 4YJ. We deploy nationwide across the UK.
No. We work with any UK-registered SMB. Many of our Telecom customers came to us specifically for connectivity and voice, not IT support.
No — we are carrier-agnostic. We hold framework agreements with Openreach, CityFibre, Gamma, TalkTalk Business, Vodafone, EE and others, and pick the right network for each site.
A single monthly invoice covers every service, with per-line, per-SIM and per-extension breakdowns. UK direct debit, GBP, no surprise FX fees.
A 24/7 UK helpdesk staffed by our own engineers, with documented SLAs and monthly service reports for managed customers.
Yes. We port every existing geographic and non-geographic number, and handle the carrier paperwork end-to-end.
Openreach is retiring analogue and ISDN lines by January 2027. We migrate you to SIP or hosted voice ahead of time, with no service gap.
Yes — international DDIs and termination across 70+ countries through tier-1 carriers.
Standard terms are 12, 24 or 36 months. We will quote whichever shape suits your business.
In most cases yes — Yealink, Poly, Cisco and Snom SIP handsets can be re-provisioned. We will confirm during the audit.
A reliable broadband connection with QoS. We can supply matching connectivity and 4G/5G failover where uptime is critical.
Yes — click-to-dial and screen-pop integrations are available for Microsoft Dynamics, HubSpot, Salesforce and most popular CRMs.
Encrypted at rest in UK data centres, with configurable retention periods from 30 days to 7+ years for regulated industries.
Typically 45–90 working days. We provide a tracked install plan and 4G/5G bridging connectivity from day one if you need it sooner.
Often yes, particularly for FortiGate and Cisco Meraki estates. We will confirm compatibility during scoping.
Yes — IT support partners and resellers can buy connectivity through Axia Telecom on agency terms.
99.95% availability on dedicated leased lines with 4-hour fix and pro-rata service credits, evidenced monthly.
There is no minimum — we activate single SIMs for pilots and scale to tens of thousands without changing tariff.
Yes — multi-network SIMs steer between carriers automatically and keep the same identifier.
Yes — sensors, routers and trackers are supplied, pre-provisioned and shipped UK-wide.
One consolidated invoice per month covering every SIM, with per-SIM breakdown available in the portal.
Yes — we handle migrations from cPanel, Plesk, AWS, Azure and most UK hosts with no downtime.
Yes — primary hosting is in UK data centres. Multi-region setups are available on request.
Extensively. Managed WordPress includes core and plugin updates, security hardening, and a staging environment.
Hosted Exchange and Microsoft 365 mailboxes can be supplied and managed alongside the website hosting.
Yes — we can blend annual commitment licences with monthly flex licences to match seasonal headcount.
Yes — mail, calendar, contacts, OneDrive/Google Drive and shared sites are migrated by our engineering team.
MFA, conditional access and a security baseline are part of every deployment — not an upsell.
Yes — we strongly recommend it and supply third-party backup with point-in-time restore.
Tell us what you've got, who it's with and what it costs. We'll come back with a no-obligation proposal — usually within one working day.