01
Hybrid offices
One extension that rings on the desk phone, the laptop and the mobile — wherever the user is working today.
/ Cloud PBX, softphones, analytics
VoIP & hosted telephony
A cloud phone system your team will actually use — on desk, desktop and mobile.
/ What's included
Everything you need. Nothing you don't.
- Cloud PBX
- Softphones & handsets
- Call recording & analytics
01
Cloud PBX
A fully hosted phone system with IVR menus, hunt groups, call queues, voicemail-to-email and time-based routing.
02
Desktop & mobile softphones
iOS, Android, Windows and Mac apps that ring everywhere — one number, every device.
03
IP handsets
Pre-provisioned Yealink and Poly handsets shipped plug-and-play to every desk.
04
Call recording
On-demand or always-on, with secure UK storage and granular retention controls.
05
Live analytics & wallboards
Real-time queue stats, agent activity and historical reporting your management team can read.
06
Microsoft Teams integration
Direct Routing for Teams — keep the Teams interface, get a proper PBX behind it.
/ How it works
Three steps,
no surprises.
- 01
Design
We map your call flows, hours, departments and overflow rules into a working PBX design.
- 02
Deploy
Handsets and softphones rolled out per site. Numbers ported with zero downtime, usually overnight.
- 03
Train & support
On-site or remote user training, plus a 24/7 helpdesk on the platform for the lifetime of the contract.
/ Use cases
Where it earns its keep.
02
Customer service teams
Skill-based routing, live wallboards and call recording for QA and compliance.
03
Teams-first organisations
Add proper PSTN dialling, call queues and recording to Microsoft Teams without abandoning the interface.
/ Why Axia Telecom
Why pick us for voip & hosted telephony.
- 99.95% voice platform availability backed by a written SLA.
- UK-hosted call recording with full GDPR controls and exportable audit logs.
- No per-feature upcharges — every plan includes the full feature set.
Will it work with our existing handsets?
+
In most cases yes — Yealink, Poly, Cisco and Snom SIP handsets can be re-provisioned. We will confirm during the audit.
What internet do we need?
+
A reliable broadband connection with QoS. We can supply matching connectivity and 4G/5G failover where uptime is critical.
Can we integrate with our CRM?
+
Yes — click-to-dial and screen-pop integrations are available for Microsoft Dynamics, HubSpot, Salesforce and most popular CRMs.
How is call recording stored?
+
Encrypted at rest in UK data centres, with configurable retention periods from 30 days to 7+ years for regulated industries.
/ Continue exploring
Other things we do.
/ Get in touch
Ready to upgrade
your comms?
Tell us what you've got, who it's with and what it costs. We'll come back with a no-obligation proposal — usually within one working day.
Head office